The Priory Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds25
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2023-05-05
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe how staff really stick with residents during those difficult first weeks, especially when someone arrives in crisis. There's proper thought given to helping people settle — residents can bring their own furniture and belongings, which makes such a difference when everything else feels unfamiliar.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2023-05-05
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2023 inspection. This domain typically covers staff training, care plan quality, nutrition and hydration, and access to healthcare professionals. The published summary contains no specific detail about any of these areas. The home is registered to care for people with dementia, which requires specific staff training to be in place. No quotes from residents, relatives, or staff about their experience of care planning or healthcare access are recorded.Is this home caring?
The Caring domain was rated Good at the April 2023 inspection. This domain covers staff warmth, dignity, respect, and the extent to which residents are supported to maintain independence. The published summary records no specific inspector observations of staff interactions, no resident quotes about how they feel treated, and no family feedback about the quality of relationships. The absence of recorded detail does not mean concerns exist, but it does mean there is limited specific evidence to share with you.Is the home responsive?
The Responsive domain was rated Good at the April 2023 inspection. This domain covers activities, individual engagement, responsiveness to changing needs, and end-of-life planning. The published summary contains no description of the activity programme, no examples of individual engagement for residents who cannot participate in groups, and no mention of how the home responds to changing care needs or complaints. The home is registered for dementia and physical disabilities, which makes individual, tailored engagement especially important.Is the home well-led?
The Well-led domain was rated Good at the April 2023 inspection, and the overall trajectory from Requires Improvement to Good across all five domains is the most substantive finding in this report. The registered manager is named as Mrs Kaye Jane Payne, and the nominated individual is Mr Stephen Baker. The published summary does not describe the leadership culture, governance processes, how staff are supported, or how the home involves families in decision-making. The improvement in rating implies that the leadership responded effectively to earlier concerns, though no specific account of what changed is published.
Source: CQC inspection report →
What the evidence base says
The home supports adults both under and over 65 with dementia, physical disabilities and sensory impairments. For residents with dementia, the focus is on sustained engagement during transition periods. Staff work to help people move from crisis situations to feeling genuinely settled. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home has improved from Requires Improvement to a Good rating across all five domains, which is a meaningful step forward. However, the published inspection text contains very limited specific detail, so most scores reflect a confirmed Good rating rather than rich, observable evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe how staff really stick with residents during those difficult first weeks, especially when someone arrives in crisis. There's proper thought given to helping people settle — residents can bring their own furniture and belongings, which makes such a difference when everything else feels unfamiliar.
What inspectors have recorded
Staff keep families in the loop without needing constant chasing — regular updates come through by email and phone. The team seems to understand that good communication matters as much as good care when families are worried about their loved ones.
How it sits against good practice
If you're considering Priory Supporting Care, arranging a visit will give you the clearest picture of whether it feels right for your family.
Worth a visit
Priory Supporting Care Limited, at 112 Priory Road, Romford, was rated Good across all five inspection domains following an inspection in April 2023. This is a significant improvement from its previous rating of Requires Improvement, meaning inspectors found the home had addressed earlier concerns and reached an acceptable standard in safety, care, training, responsiveness, and leadership. The home is registered for 25 beds and cares for people over and under 65, including those living with dementia, physical disabilities, and sensory impairment. The main limitation of this report is that the published inspection text is unusually brief and contains very little specific detail: no direct observations of staff interactions, no resident or family quotes, and no specific evidence about food, activities, or the physical environment. A Good rating is reassuring, but it tells you the minimum standard was met, not how the home feels day to day. Before making a decision, visit in person, ask to see last week's actual staffing rota (not a template), ask specifically how many permanent staff work nights, and find out what activities are offered for someone who cannot join a group. The improvement trend is a positive sign, and speaking to the registered manager directly about what changed since the Requires Improvement rating will tell you a great deal.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Priory Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Priory Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settling in becomes settling down for families facing dementia
Priory Supporting Care Limited – Expert Care in Romford
When dementia turns your world upside down, finding somewhere that genuinely helps can feel impossible. Priory Supporting Care Limited in Romford offers that crucial support during the hardest transitions, with staff who understand that moving somewhere new is about so much more than just finding a bed.
Who they care for
The home supports adults both under and over 65 with dementia, physical disabilities and sensory impairments.
For residents with dementia, the focus is on sustained engagement during transition periods. Staff work to help people move from crisis situations to feeling genuinely settled.
“If you're considering Priory Supporting Care, arranging a visit will give you the clearest picture of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home has improved from Requires Improvement to a Good rating across all five domains, which is a meaningful step forward. However, the published inspection text contains very limited specific detail, so most scores reflect a confirmed Good rating rather than rich, observable evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe how staff really stick with residents during those difficult first weeks, especially when someone arrives in crisis. There's proper thought given to helping people settle — residents can bring their own furniture and belongings, which makes such a difference when everything else feels unfamiliar.
What inspectors have recorded
Staff keep families in the loop without needing constant chasing — regular updates come through by email and phone. The team seems to understand that good communication matters as much as good care when families are worried about their loved ones.
How it sits against good practice
If you're considering Priory Supporting Care, arranging a visit will give you the clearest picture of whether it feels right for your family.
Worth a visit
Priory Supporting Care Limited, at 112 Priory Road, Romford, was rated Good across all five inspection domains following an inspection in April 2023. This is a significant improvement from its previous rating of Requires Improvement, meaning inspectors found the home had addressed earlier concerns and reached an acceptable standard in safety, care, training, responsiveness, and leadership. The home is registered for 25 beds and cares for people over and under 65, including those living with dementia, physical disabilities, and sensory impairment. The main limitation of this report is that the published inspection text is unusually brief and contains very little specific detail: no direct observations of staff interactions, no resident or family quotes, and no specific evidence about food, activities, or the physical environment. A Good rating is reassuring, but it tells you the minimum standard was met, not how the home feels day to day. Before making a decision, visit in person, ask to see last week's actual staffing rota (not a template), ask specifically how many permanent staff work nights, and find out what activities are offered for someone who cannot join a group. The improvement trend is a positive sign, and speaking to the registered manager directly about what changed since the Requires Improvement rating will tell you a great deal.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Priory Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Priory Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settling in becomes settling down for families facing dementia
Priory Supporting Care Limited – Expert Care in Romford
When dementia turns your world upside down, finding somewhere that genuinely helps can feel impossible. Priory Supporting Care Limited in Romford offers that crucial support during the hardest transitions, with staff who understand that moving somewhere new is about so much more than just finding a bed.
Who they care for
The home supports adults both under and over 65 with dementia, physical disabilities and sensory impairments.
For residents with dementia, the focus is on sustained engagement during transition periods. Staff work to help people move from crisis situations to feeling genuinely settled.
Management & ethos
Staff keep families in the loop without needing constant chasing — regular updates come through by email and phone. The team seems to understand that good communication matters as much as good care when families are worried about their loved ones.
The home & environment
The home sits in open countryside where you can spot wildlife from the dining room windows. Meals are cooked fresh on-site rather than just reheated, and there's a programme of activities including entertainment and outings that give structure to the days.
“If you're considering Priory Supporting Care, arranging a visit will give you the clearest picture of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
